Shipping & Returns
Welcome to J&A Tea House. Find the delivery charges for your country below, along with information about international customs and returns.
Jump to: United Kingdom · Europe · USA & Canada · Australia · Customs · Returns
United Kingdom
Standard delivery · 2–4 working days
£3.95 for orders below £37
FREE delivery for orders of £37 or more
Other UK delivery options
1st Class · 1–2 business days — £4.95
Next Working Day — £6.95
UK delivery times are estimates, not guarantees. They may vary with dispatch timing, weekends, public holidays and courier delays.
Europe
Latvia & Lithuania
Standard delivery: €7 — orders below €65
FREE delivery — orders of €65 or more
Europe — Zone 1
Belgium · France · Germany · Ireland · Netherlands
Standard delivery: £7 — orders below £85
FREE delivery — orders of £85 or more
Europe — Zone 2
Austria · Italy · Poland · Portugal · Spain · Sweden
Standard delivery: £9 — orders below £100
FREE delivery — orders of £100 or more
Norway & Switzerland
Delivery: £14.99
Free delivery is not currently available for these destinations.
Rest of EU
Bulgaria · Croatia · Cyprus · Czechia · Denmark · Estonia · Finland · Greece · Hungary · Luxembourg · Malta · Slovakia · Slovenia
Standard delivery: £10.70 — flat rate
Free delivery is not currently available for these destinations.
Romania
Romania
Standard delivery: £15.00 — flat rate
Free delivery is not currently available for these destinations.
Rest of Europe
Albania · Andorra · Bosnia & Herzegovina · Gibraltar · Iceland · Kosovo · Liechtenstein · Moldova · Monaco · Montenegro · North Macedonia · San Marino · Serbia · Türkiye · Ukraine · Vatican City
Standard delivery: £14.40 — flat rate
Free delivery is not currently available for these destinations.
International delivery prices are flat rates shown for eligible destinations. The final shipping charge and available destination will be confirmed at checkout.
United States & Canada
United States · USD
$23.99 shipping — orders up to $94.07
$19.99 shipping — orders from $94.08 to $147.84
FREE shipping — orders of $147.85 or more
Canada · CAD
Approximate Canadian dollar amounts:
About C$28.46 shipping — orders below approximately C$133
About C$18.96 shipping — orders from approximately C$133 to C$209
FREE shipping — orders of approximately C$209 or more
Australia
Australia · AUD
Approximate Australian dollar amounts:
About A$34.95 shipping — orders below approximately A$136
About A$25.23 shipping — orders from approximately A$136 to A$233
FREE shipping — orders of approximately A$233 or more
Canadian and Australian dollar prices are estimates based on indicative exchange rates as at 10 November 2026. The underlying delivery charges and free-shipping thresholds are set in GBP and converted at checkout. The actual local-currency amount may vary. United States shipping rates are set in USD. The final delivery price shown at checkout applies.
Other destinations
We do not currently offer a general “Rest of the World” delivery rate. Shipping is available only where an eligible delivery option appears at checkout. Please contact us if your destination is unavailable.
International customs & import charges
Important information for international customers
Import VAT, customs duties, handling fees or other local charges may apply. These charges are not included in our shipping rates. If charged, they must be paid by the recipient to the customs authority or delivery company. J&A Tea House does not prepay import charges.
Customs checks may delay your delivery. Please check any local import restrictions relevant to your chosen tea blends.
Dispatch & delivery times
We prepare and dispatch orders as promptly as possible. International delivery times vary by destination, courier and customs clearance. Any estimated transit time is not a guaranteed arrival date. Please contact us if you need help with a delayed parcel.
Returns & cancellations
Changed your mind?
For eligible UK online purchases, you normally have 14 days from receiving your order to notify us that you wish to cancel, followed by a further 14 days to send the items back.
Legal exceptions may apply, including goods liable to deteriorate or expire rapidly and certain sealed items that cannot be returned for health protection or hygiene reasons once unsealed.
For a change-of-mind return, you will normally pay the return postage, unless we agree otherwise or the law requires otherwise. Please package goods securely and keep proof of postage. Eligible refunds, including the original standard delivery fee where required by law, will be processed within the applicable legal timescales.
Damaged, incorrect or faulty items
If something is wrong with your order, please email us as soon as possible. Include your order number, a brief description and photographs where useful. We will work with you to arrange an appropriate remedy under your consumer rights.
Nothing here affects your statutory consumer rights. Rights and procedures for international orders may vary depending on applicable law.
Need help?
For questions about orders, international delivery or returns, contact ja.teahouse@gmail.com. Please include your order number when possible.